Refund and Returns Policy

1. Overview At Farrukh CNC Maker, we value customer satisfaction and strive to provide high-quality CNC and laser engraving products. If you are not completely satisfied with your purchase, we offer a refund and return policy under the conditions outlined below.

2. Return Eligibility To qualify for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• It must be returned in its original packaging with all accessories included.
• The return request must be made within 7 days of receiving the product.
• Proof of purchase (invoice or receipt) must be provided.

3. Non-Returnable Items Certain items are not eligible for return, including:

• Customized or personalized products.
• Items damaged due to improper use or installation.
• Products marked as final sale or clearance.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

5. Exchanges

• If you receive a defective or damaged product, we will replace it at no additional cost.
• To request an exchange, contact our support team within 3 days of receiving your order.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.
• We recommend using a trackable shipping service to ensure safe delivery.

7. Contact Us For any refund or return inquiries, please contact our customer support team: 📧 Email: support@farrukhcncmaker.com
📞 Phone: 03245820025